jeta88 Privacy Policy

1.1 Information You Provide Directly

When you register on our platform, create an account, or contact us, you provide the following information directly:

• Full name and date of birth
• Email address and mobile number
• Bangladeshi national identity card or passport number (for verification)
• Residential address
• Payment information (such as bKash, Nagad, Rocket, Upay numbers or bank account details)
• Records of communication with our support team

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device identification details
• Browser type, operating system, and device model
• Login time, session data, and platform usage patterns
• Gaming activity, betting history, and transaction records
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from third-party sources:

• From identity verification service providers
• From fraud prevention and risk assessment organisations
• Transaction-related information from payment processors

2.1 Service Operation and Improvement

• To create, manage, and verify your account
• To process deposits and withdrawals
• To provide gaming services, bonuses, and promotions
• To maintain and improve the technical functionality of the platform
• To deliver a personalised experience based on your preferences

2.2 Ensuring Security and Compliance

• To detect and prevent fraud, money laundering, and other unlawful activity
• To comply with applicable laws and regulations
• To ensure account security and prevent unauthorised access
• To fulfil responsible gaming commitments

2.3 Communication and Support

• To provide customer service and respond to your queries
• To send important account-related updates
• To send notifications about technical issues
• To inform you about promotional offers and bonuses, subject to your consent

3.1 Technical Security Measures

• SSL Encryption: All data transfers on our website are protected by SSL (Secure Socket Layer) encryption.
• Data Encryption: All stored sensitive information is kept in an encrypted state.
• Firewall Protection: Our servers are protected by advanced firewalls.
• Two-Factor Authentication: A two-step verification system is in place to enhance account security.
• Regular Security Audits: Our systems are reviewed through regular security audits.

3.2 Organisational Security Measures

• Only authorised personnel are permitted to access your personal information.
• All staff are trained on privacy and data protection.
• Strict confidentiality agreements are in place with third-party service providers.
• In the event of a data breach, we act promptly and notify affected users.

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. jeta88 uses cookies for the following reasons:

• Essential Cookies: To ensure the basic functionality of the platform and to keep you logged in.
• Performance Cookies: To monitor and improve the speed and functionality of our site.
• Preference Cookies: To remember your language and display preferences.
• Analytics Cookies: To analyse platform usage patterns.

4.2 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly. Most modern browsers offer cookie management options. Please refer to your browser's help guide for more details.

5.1 Service Provider Partners

We work with trusted third-party service providers to operate our services. These partners include:

• Payment processing organisations (bKash, Nagad, Rocket, Upay and bank transfer facilitators)
• Identity verification service providers
• IT infrastructure and cloud service providers
• Fraud prevention organisations

These partners may only use data in accordance with our instructions and for specific purposes.

5.2 Legal Obligations

In the following circumstances we may be required to disclose information in compliance with applicable law:

• As part of a court order or legal process
• In response to a lawful request from a government authority
• To comply with anti-money laundering (AML) regulations
• To protect the legal rights of ourselves or others

5.3 Business Changes

If a significant change occurs to jeta88's business structure (such as a merger or acquisition), your information may be transferred to the new entity. In such a case we will notify you in advance and this privacy policy will continue to apply.

6.1 Right of Access and Correction

You have the right to view the information we hold about you and to have it corrected if needed. You can update your information directly on your account profile page, or submit a correction request through our support team.

6.2 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain information necessary for fulfilling legal obligations or resolving legitimate disputes for a specified period.

6.3 Right to Object to Processing

You have the right to opt out of receiving marketing communications. You can turn off marketing communications at any time from your account notification settings. However, opting out of essential service-related communications is not possible.

6.4 Right to Data Portability

You may request your personal information in a structured, commonly used format. Please contact our support team to make this request.

6.5 Exercising Your Rights

To exercise any of the rights described above, contact us by email at [email protected] or via 24/7 live chat. We generally aim to respond to your request within 30 business days.

7.1 General Retention Policy

jeta88 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. Your information is stored while your account is active. After account closure, data may be retained for the following reasons:

• To fulfil legal obligations (generally 5–7 years)
• For dispute resolution or claims processing
• For fraud prevention purposes
• To comply with AML (Anti-Money Laundering) regulations

7.2 Data Deletion

After the retention period ends, we securely delete or anonymize your personal data so that it can no longer be associated with you. The data deletion process is carried out according to a defined schedule.

8.1 Age Restriction

jeta88 strictly operates for users aged 21 and above only. We do not intentionally collect any personal information from minors. An age verification step is included in the registration process.

8.2 If a Minor's Information Is Detected

If we become aware for any reason that information belonging to a minor has been collected, we will immediately close the relevant account and delete that information. If parents or guardians have any concerns about this, please contact us immediately.

9.1 Payment Methods and Security

The accepted payment methods on our platform are: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit for each payment method is ৳500 and the minimum withdrawal is ৳800. All payment information is transmitted through encrypted channels.

9.2 Payment Card Data Storage Policy

jeta88 does not directly store your full payment card details or mobile banking PIN. Payment processing is completed entirely through the secure systems of the respective payment provider. Transaction reference numbers and financial records are retained as required by legal obligations.

10.1 Right to Make Changes

jeta88 reserves the right to change, revise, or update this privacy policy at any time as needed. Changes will be published on this page and the "Last Updated" date at the top of the page will be updated accordingly.

10.2 Notification of Changes

For significant changes, we will send a notification to the registered email address or display a clear notice on the platform. If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.